Refund Policy

What counts

Any of these, on a Mac running macOS 14.2 or newer:

• The app will not install, or will not launch.
• Your subscription key will not sign in.
• The app runs but produces no answers during a call.
• The panels do not behave the way our site says they do.

One note on first launch. The app comes from our site rather than an app store, so your computer shows a warning the first time you open it. That is expected, and the install notes show the two clicks that clear it. If you get stuck there, tell us on our contact page. We will walk you through it, and if we cannot get you running, the guarantee applies.

What is not covered

• Changing your mind, or no longer needing the app.
• The style, speed or quality of the answers.
• Requests made more than 24 hours after the charge.

How to ask

Email support@stealth-ai.org within 24 hours of the charge, from the address you used at checkout, with:

• Your order number or receipt.
• Your macOS version.
• A screen recording of the app failing on your machine.

The recording is required. We cannot approve a refund without seeing the problem.

We reply within one business day. Often the fastest refund is a fix: most launch problems take under a minute to sort, and we will offer that first. If we cannot get the app working for you, we refund you.

How the money comes back

The money goes back to your original payment method. It is the full amount you paid, with nothing deducted. Banks usually show it within 5 to 10 business days.

After a refund

Your subscription key stops working and the subscription closes. The guarantee applies once per customer.

Renewals

The guarantee covers your first charge, not renewals. Stop future charges by cancelling, which you can do at any time. If a charge goes through after you tried to cancel, tell us and we will put it right.

Your statement

The charge on your statement may not say Stealth AI. If you see a charge you do not recognize, tell us through our contact page before disputing it with your bank. We can find it and sort it out faster than a dispute can.